QuickBooks is an innovative accounting software that helps businesses work collaboratively with their team to grow in their industry. It offers more than one user the ability to work on the desktop and simultaneously use the same company file at any given time. The multi-user access feature built into the application allows a seamless process for multiple users to access the company file hosted by the server computer. However, software errors are unavoidable. Similarly, users often face an error “QuickBooks Multi-User Mode Not Working” when in the hosting environment, generally after an update. The issue in the multi-user feature can occur for various reasons that require fixing to continue with the work. Hence, this blog highlights reliable solutions to resolve multi-user mode not working errors, plus their causes.
Struggling with a QuickBooks Multi-User Mode Not Working error on your desktop? Take the expert’s advice to eliminate this glitch quickly. Directly call our QuickBooks IT Professionals at +1-877-752-9120 for aid.
Pointing out the Causes of QuickBooks Multi-User Mode Not Working Error
QuickBooks Multi-User Mode Not Working error can trigger due to the following reasons:
• Sometimes, QuickBooks Multi-user mode doesn’t work after you update your desktop due to faulty installation of updates.
• If your desktop is not able to make a reliable connection to the internet, an error might occur.
• When your hosting settings are not properly configured, an issue with the multi-user not working may arise.
• Also, when the database server is unable to access the company file, you will be prevented from using the hosting mode.
• When the Windows firewall settings are not authorized for multi-user settings, QuickBooks might be unable to host the company file.
• Your antivirus software setting can also cause interruptions in the hosting network.
• Apart from this, if your QuickBooks company file is harmed or affected, causing corruption in its components, the problem can develop.
• If you have not set up Windows file permissions, the Multi-user Mode Not Working problem can occur.
• Another reason you faced this issue is that QuickBooks needs to be installed on the main server that hosts company files.
If your desktop has this problem, checking these factors can help. To correct it, follow the troubleshooting measures given in the blog below.
Simple Methods to Rectify Multi-User Mode Error in QuickBooks Desktop
QuickBooks Multi-User Mode Not Working issue that is troubling your system can be solved by verifying the hosting settings, scanning the folders with the QuickBooks Database Server Manager and setting up Windows admin permissions. Here’s a systematic approach to the same:
Troubleshooting Tip 1: Cast the QuickBooks Database Server Manager
Step 1: Install the Database Server Manager on the host machine
You are required to have the Quickbooks Database Server Manager installed on your main server. The download file for the database server manager is on Intuit’s official webpage for downloads and updates.
• Exit all background programs and QuickBooks,
• Open the installer file Setup_QuickBooks.exe.
• Complete the on-screen prompts.
• QuickBooks will ask you to decide on the install type. Select the Custom or Network option and tap Next. (Don’t select Express.)
• Now, opt for the right option for your network setup and hit Next.
• The strongly recommended option is: I will be using QuickBooks on this computer, AND storing our company files here so that it can be shared over out network.
• After following the screen instructions, press Install.
Now grant QBDataServiceUserXX permissions to access the company file folders.
Step 2: Scan your Company file folders with QBDBMGRN
Scan your company file folders in this step and monitor the drives in QuickBooks Database Server Manager.
1. Examine the folder before sharing
• Head to your server machine and search for QuickBooks Database Server Manager in the Start window.
• Click open it, select Scan Folders, and then Browse.
• Select the QuickBooks Company file (.qbw) folders, then hit OK.
• Next, Start Scan.
• Later, you can open your files from the QuickBooks Company Files found section.
2. Monitor the Drives
• Select the tab Monitored Drives.
• Only click on the square, the hard drive holding your company files.
Once finished, you can go to the computer where you noticed the QuickBooks Multi-User Mode Not Working problem. If the error is still apparent, proceed to the next method.
Troubleshooting Tip 2: Properly Set up the Folder Permissions on your Desktop
Step 1: Verify the Permissions
• In your Windows Desktop, direct the Start menu and launch the File Explorer.
• Open the Properties tab by right-clicking the company file folder.
• Click on Security > Advanced.
• Now choose QBDataServiceUserXX and tap Edit. (XX represents the user number).
• Change the following settings to ALLOWED:
◦ Traverse Folder/Execute File
◦ List Folder/Read Data
◦ Read Attributes
◦ Read Extended Attributes
◦ Create Files/Write Data
◦ Create Folders/Append Data
◦ Write Attributes
◦ Write Extended Attributes
◦ Read Permissions
If the permissions are not configured properly, then,
• Right-click on the Company file folder and hit Properties.
• Click on Security and then press Edit.
• Select QBDataServiceUserXX and set it to Full Control, followed by Allow.
• Tap Apply and OK.
Step 2: Make Adjustments to the Permissions
If you need to alter folder permissions:
• Access the Start menu in Windows and run the File Explorer.
• After that, right-click the below-mentioned folder:
◦ C:\Program Data\Intuit\Entitlement Client\v8
◦ C:\Program Data\Intuit\Entitlement Client\v6.0
◦ C:\Program Data\Intuit\Entitlement Client\v5
◦ C:\Program Data\Intuit\Entitlement Client\v3
◦ C:\Program Data\Intuit\Entitlement Client
◦ C:\Program Data\Intuit\QuickBooks Enterprise Solutions X.0 (X = version) or C:\Program Data\Intuit\QuickBooks 20XX (XX = year)
◦ C:\Program Data\COMMON FILES\INTUIT
◦ C:\Program Data\COMMON FILES\INTUIT\QUICKBOOKS
◦ C:\Users\Public\Public Documents\Intuit\QuickBooks\FAMXX (XX = year)
◦ C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files
◦ C:\Users\Public\Public Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks Enterprise Solutions X.0 (X = version) or C:\Users\Public\Public Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks 20XX (XX = year)
Note: You might not have some of these folders, as they are QB version-specific.
Follow the steps given below for any of these folders:
• Again, right-click the folder to choose Properties.
• Then click Security and select Everyone.
• If the Group or User Name checkbox doesn’t show as Everyone, then select Add and enter Everyone. Click OK.
• Choose Full Control, followed by Apply and OK.
Step 3: Permit Windows access to Share Company Files
• Go to Windows Start > File Explorer.
• Right-click the Company File folder.
• Press the following: Properties > Sharing > Share Add.
• Press the QBDataServiceUserXX for the version you use.
• Now, you must adjust the permission level to Full Control for both users and click Share.
Additional Tips:
• You may get help from the QB Tool Hub and run the QuickBooks File Doctor to repair the corrupted company files.
• Also, check if your Windows Firewall configuration is appropriate.
• Importantly, you must ensure that hosting is only switched on in the server company that is supposed to host the company files. Turn it off if it is enabled on any of your workstations.
• To undo the error, try to uninstall QuickBooks Desktop and install QuickBooks Desktop again on your system.
After following the descriptive troubleshooting guide above, you can efficiently fix the QuickBooks Multi-User Mode Not Working error on your desktop.
Winding Up
QuickB00ks Multi-User Mode Not Working situation can make it difficult to continue the workflow. It disallows users from working on the same company file or blocks its hosting. This can be due to damages in any components or their improper setup. Therefore, correct hosting setup is crucial for multiple users to optimally access the company file over a network simultaneously. Hopefully, this blog provided proven solutions to your problem. But, if the error still exists on your desktop screen. You can pick up your cell and dial our QuickBooks Support Number +1-877-752-9120 for immediate guidance.